A new entrance for social care services in Fredericia

A new entrance for social care services in the municipality of Fredericia

In Denmark social care services are provided by 98 municipalities. In the Municipality of Fredericia, they wanted to create a new entrance to the social care services. The purpose was to create a new service, where the citizens were met by employees, ready to care for their needs and the goal for the municipality was to achieve a faster and more targeted support process so that the citizens would be in need of less social services. This was the starting point for a process, where user-driven innovation was the driving force in the creation of a new entrance to the social care services.

A concept created together

The ambition of the municipality required a new approach. That approach created a concept. We started by making interviews and analysing civil records. Based on these insights, work shops were held for the management and employees to create a new entrance for social care services in a co-creating environment.

Created value for citizens with disabilities, disorders and addiction issues

As a result of the process, we have currently created three new approaches for meeting the citizens. The concept includes a new physical meeting point, a new digital entrance and a new set of methods. The physical meeting point opened in September 2016. Since then, it has been a great success and is a great benefit for both the citizens and the municipality of Fredericia.