A new entrance for social care services in Fredericia

A new entrance for social care services in the municipality of Fredericia

In Denmark social care services are provided by one of the 98 municipalities in Denmark. In the Municipality of Fredericia, they wanted to create a new entrance to the social care services. The aim was to create such great value at the first meeting, that the citizens felt confident and equipped to master their own life to the greatest possible extend. This was the starting point for a process where user-driven innovation was the driving force in the creation of a new entrance to the social care services. The purpose was to create a new service, where the citizens where met with their needs and the goal for the municipality was through a faster and more targeted support process that the citizens would be in need of less social services.

A concept created together

The ambition of the municipality required a new approach and a concept was created. The starting point where interviews and analysis of civil records. Based on these insights, work shops where held for the employees and management to create a new entrance for social care services in a co-creating environment.

Created value for citizens with disabilities, disorders and addiction issues

Today as a result of the process, three new approaches to meeting the citizens have been created. The concept includes a new physical meeting point, a new digital entrance and a new set of methods. The physical meeting point opened in September 2016. Since then it has been a great success for the benefit of both the citizens and the municipality of Fredericia.